Do No Harm | Chicago Reader

Do No Harm

John Bagnato and Charles Rehberg, a surgeon and an accountant in Albany, Georgia, became unlikely crusaders in 2004 when they accused Phoebe Putney Memorial Hospital, a wealthy nonprofit and one of the town's biggest employers, of abusive billing and collection practices against uninsured and underinsured patients. Following the money trail, the two men found that the hospital had set up an offshore company in the Cayman Islands, and they began issuing anonymous faxes with satiric cartoons and "Phoebe Factoids." As Bagnato explains, "Our whole modus operandi here was to comfort the afflicted by afflicting the comfortable," but he and Rehberg didn't foresee how hard Phoebe Putney would retaliate. Director Rebecca Schanberg reveals how similar practices at other nonprofit hospitals have led to class-action suits in 26 states. 55 min.

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